In any situation where a device is checked in for an extended diagnosis or troubleshooting a non-refundable bench fee will be charged up front. This fee goes towards any completed repair costs, in the event that no repair or services are completed the bench fee is not refunded or saved as a credit of any type.
Prior Repair Attempt Fee:
Any logic board that has had prior soldering iron or hot air rework repair attempts there will be a $50 fee that will be due, regardless of if the device is repairable or not. This fee is to compensate for the increased difficulty and amount of time necessary to retrace the previous technicians steps. There is also less chance for a successful repair or recovery whenever boards are worked on by multiple shops.
No Fix, No Fee:
If a logic board or device is deemed unrepairable there is no labor cost for the repair attempt. We will contact you to inform you of the alternate repair cost such as replacing the logic board or device. If there is no repair or sale completed you will be responsible for the return shipping cost of the device ($8 for iPhone®, $10 for iPad®, $20 for Mac® Laptops), or for no cost you can donate the device to be used for parts.
All repair services are warrantied for 1 year unless otherwise stated. This warranty applies only to the repair of the original issue(s). If the device has any signs of new accidental damage, including physical damage or liquid damage any warranty coverage is void. We use several methods to document the exact condition of your device when it arrives and leaves our shop, if any warranty badges are missing/damaged the status of the warranty is up to the discretion of Computer Cave. If a warrantied device is worked on or possibly further damaged by another entity other than Computer Cave the warranty is void. Complimentary repairs are not covered under any type of warranty, only paid repairs are warrantied. Water damaged phones and tablets that are repaired do not have any warranty as the devices are liable to progressively fail at any time.
Effective on all repairs received on or after 08/25/2021.
If there is a problem with a device that was repaired by us, the device will need to be sent back in to be evaluated and repaired by us. Please contact us for a prepaid return shipping label to send the device back to us. If there is no problem with the device or the issue is not covered under warranty the cost for the prepaid shipping label will be added to any further repair or shipping costs. In the event that a device is found to be unrepairable we will issue a refund for the repair amount. Shipping costs are non-refundable.
All invoices have a due date on the top right hand corner. Most invoices have to be paid before the device is shipped back. If you have an account with us that is billed Net 30, the due date on the invoice will be listed 30 days from the date of the repairs completion. After that due date a $25 late fee will be added for every 30 days the invoice remains unpaid.
If a device is not picked up within 30 days of notice that the device is ready for pickup, the device is considered abandoned and will become the property of Computer Cave. Clients will have until the close of business on the 30th day to remove the device from the premises, at open on the 31st day the device is considered abandoned. Abandoned devices will have their data destroyed to maintain client data privacy, the physical hardware of the device may be recycled, sold, or used for parts in order to recoup losses incurred by the failure to pay for services rendered and incurred liability.
Client’s Responsibility To Back-Up Data
We strongly recommend that if possible back-up the data on your device before mailing in or dropping off your device for repair. We are unable to warranty data loss.
It is Computer Cave’s policy to respect the privacy of its clients. The information you provide to Computer Cave will be handled securely and will not be disclosed any further than necessary to complete the approved services.
Last Updated 08/25/2021